At SioKings, we are committed to ensuring that you are fully satisfied with your purchase. If you are not completely happy with your order, we offer a straightforward return policy to make the process as easy as possible. Our return policy covers the return, refund, and exchange options available to you, so you can shop with confidence.

Eligibility for Returns

To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. You may return an item within 30 days of your purchase date. Items such as opened supplements, personalized items, and items marked as final sale are not eligible for returns. For any concerns about return eligibility, please reach out to our support team before returning the item.

Return Process

To initiate a return, please contact us at [email protected] with your order number and reason for the return. Our team will provide you with a return authorization and instructions on how to send your item back. Customers are responsible for return shipping costs unless the item was defective or incorrect. We recommend using a trackable shipping service to ensure we receive your returned item.

Refunds and Exchanges

Once we receive and inspect your returned item, we will notify you via email about the status of your refund or exchange. Approved returns will be processed within 7-10 business days, with refunds applied to your original payment method. If you prefer an exchange, we will process and ship your new item after the return is approved. Please note that depending on your payment provider, it may take additional time for the refund to reflect in your account.

Our goal is to make your shopping experience with SioKings enjoyable and worry-free. If you have any questions regarding our return policy or need assistance with your order, please feel free to contact our customer service team. We are here to help and appreciate your trust in SioKings as your go-to fitness store.